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UK's NFT deploys ABBYY FlexiCapture-based system for supply chain management

FBR Staff Writer Published 17 May 2013

UK-based chilled food and drink distributor NFT has deployed a new system for proof of delivery (POD), which will provide visibility and transparency across its entire logistics supply chain.

The OneView server system is developed and installed by e-docs UK and is based around enterprise capture solution ABBYY FlexiCapture.

It can efficiently handle more than 100,000 PODs every week using a web-based query management system that allows customers to rapidly identify and resolve any issues on a timely basis.

NFT warehouse operations director and responsible for Customer Services Andrew De Vere said: "The e-docs UK system meets the needs of food and drink manufacturers for rapid and timely access to delivery documents and enables our customer services team to be more productive looking after customers rather than spending their time trying to track down paperwork."

The new system allows all supplier PODs and retailer goods receipt notes to be scanned and sent to ABBYY FlexiCapture where the documents are read, and meta data is extracted for indexing, using criteria such as supplier name, PO number, delivery date and delivery point.

Using this information the search and retrieval processes can be significantly improved and more than 85% of the documents uploaded to the system can be viewed the same day.

NFT stated that its customers including Tesco, Asda, Sainsbury's and Morrisons now have direct access to all delivery documentation which allows them to rapidly locate and resolve discrepancies.

NFT's new web-based query management system allows customers to log and monitor queries and related responses and it features a reporting capability as well, which allows NFT to effectively manage the performance of the customer services team.

e-docs UK worked closely in partnership with NFT's customer services team throughout the deployment process to clean up existing data and streamline processes in readiness for the new system.